Oscar
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Name: Oscar Cedillo
Email:
Location: Frederick, MD
Skills
• Bilingual in English and Spanish • Operations and Administrative Management • IT Management: Systems, networks, POS • Tech Support: Hardware, software, connectivity • Financial Handling: Secure transactions
About me
Seasoned professional with a 20-year track record where IT has been the backbone of my career success, despite varying job titles. Certified in CompTIA Security+ and Network+, I am seeking to channel my comprehensive IT background into a cybersecurity position. I am eager to apply my IT skills in a cybersecurity role, aiming to enhance organizational security frameworks, drive tech innovation, and promote continuous learning within a forward-thinking company.
Resume
Certifications
CompTIA Security+
September 2024 - September 2027
CompTIA Network+
June 2024 - September 2027
Education
Montgomery College
2000 - 2003
Rockville, MD
Studied towards a Bachelor’s degree in Computer Science
Professional Experience
Partner
January 2014 - December 2023
VM Promo
- Delivered comprehensive print and digital design services, including installation, training and continuous support for digital solutions.
- Created and developed training modules and detailed documentation to boost staff proficiency in new technologies.
- Led the adoption of cutting-edge technologies, improving operational efficiency, reducing costs and raising the bar for customer service.
- Integrated and maintained advanced design software and tools, optimizing performance and creative output.
- Managed network connectivity and printer operations, ensuring reliable business continuity.
- Provided extensive technical support, including problem-solving and training, boosting user adoption and system reliability.
- Resolved complex technical challenges for both internal and vendor-supplied systems, specializing in IT infrastructure optimization for SOHO environments.
Manager
January 2003 - December 2013
Estrella International Market
- Directed daily operations of an international retail grocery store, emphasizing merchandising, customer satisfaction and profitability, while handling opening, closing and shift changes.
- Drove business growth from startup to $500,000 in annual sales within three years through strategic sales, marketing and operations management.
- Administered and secured store deposits, guaranteeing precision and security in financial dealings.
- Supervised the IT infrastructure, including computers, mobile devices and POS systems, streamlining operational efficiency.
- Set up, configured and upkept IT systems, networks and peripherals to support business functions.
- Offered advanced technical support for hardware, software and connectivity issues, mitigating downtime and increasing productivity.
- Investigated, deployed and enhanced IT solutions with open-source software, cutting costs and improving system capabilities.
- Conducted research, executed installations and upgraded hardware, software and systems to refine operations and enrich customer service.
- Proactively addressed and solved technical issues across all systems, maintaining seamless business operations.
- Adopted technological advancements to refine operations, enhance service delivery and improve the customer experience.